Violent Video Games Do Not Cause Violence And Aggression

Violent Video Games Over the past few years, the United States has seen violence that has come from the inside of the country. Various high schools, have had shootings inside of them from some of the high school students that go to that specific school. Some experts blame the shootings by categorizing the students as someone who has been tormented and bullied basically most of life, while other experts believe the shootings were caused by the violence in video games. There has been a lot of nation-wide discussion about if violent video games really do cause violence and aggression in young gamers ever since shootings at high schools increased. However evidence has shown differently than what most experts think. Violent video games do not cause violence and aggression in young gamers. Before we talk about the argument, let’s dive into the history behind violent video games. On the website ncac.org in their article â€Å"A Timeline of Video Game Controversies†, they have placed a timeline of the video game era. According to this website the first video game was produced in 1971, and expanded from there. Later on in 1976, the first violent video game (Death Race) was produced and later taken off shelves because citizens didn’t like what happened when people died in the game (â€Å"A Timeline of Video Game Controversies†). Later on in 1993 Mortal Kombat was created. This was the first game that the gaming world had seen that was a replica of lifelike violence. The game was highlyShow MoreRelatedDo Video Games Inspire Violent Behavior?1713 Words   |  7 Pageseffects of violent video games and the development of today’s youth. Many people believe that the violence in video games promotes aggression. According to Doctor Brad Bushm an’s article, Do Violent Video Games Increase Aggression? he claims that violent video games leads to aggression because it is interactive process that teaches and rewards violent behavior. Yet others believe that this not the case. Gregg Toppo of the Scientific American, writes in his article, â€Å"Do Video Games Inspire Violent BehaviorRead MoreVideo Game Violence And Its Effects On Gamers1205 Words   |  5 PagesVideo Game Violence and its effects on Gamers In recent years there has been a significant increase of shooting incidents, specifically in America. When there is a shooting event the media is quick to question if the suspect had a history of playing violent video games. There is already the initial connection between video game violence and aggression; but is this connection scientifically correct? This topic interests me because of the increase in school shootings and violence. I have personallyRead MoreThe Truth about Video Games and Violent Children 1222 Words   |  5 Pages Violent video games are not training kids to be murderers. The video game industries have been called against and blamed for making kids more aggressive and violent for years. Although recent studies show that violent video games have been useful for kids to get their anger out. Only some kids were found to be aggressive after violent video game play, but they had three specific traits that lead to this aggressive behavior (â€Å"Violent...). Not al l kids are affected by violent video games, but peopleRead MoreEssay on Do Video Games Cause Behavior Problem1448 Words   |  6 PagesMr. Osso March 9, 2011 Do Video Games Cause Behavior Problems? Video games do cause aggression. The most games that cause aggression is games rating with M for mature games. About 90 percent of U.S kids from ages 8 to 17 play video games usually show more aggression after play a violent video games. Everyday odds are you are going to have more aggression while playing a violent video game with the Rating M for mature or higher. Even though video games are a big part in teens. Some parentsRead MoreNegative Effects Of Violent Video Games712 Words   |  3 PagesHave you heard? Many people are debating whether or not Violent Video Games cause kids to be aggressive and violent. While others, like myself agree violent video games aren’t the problem of violence, real-life violence is. And therefore, you should to why, because Violent Video games allow kids especially boys to let out anger and relax themselves from emotions. It also helps entertain kids. And creates less real-world aggression. Kids already know the difference between virtual and reality byRead MoreThe Effects Of Video Games On Youth s Social And Communal Activities1231 Words   |  5 Pagesto examine the effect of video games on youth’s social and communal activities. The results showed that the youth that have ever played some social video games had more social and political capability than people who never played social video games. Among young gamers, 63% people have heard or seen â€Å"people becoming mean and more aggressive while playing violent games†, 49% people have heard or seen â€Å"people becoming hateful, racist and violent while playing violent games† and more people, 78% peopleRead MoreViolent Video Games Cause Violent Behavior1127 Words   |  5 PagesIt widely argued against whether violent video games can trigger violent behavior among those who play them. There s many cases of the violent video games being the main factor of the person being violent, however their is plenty of factors that play a role in the ca se from parental neglect to drug abuse. In 1983 C. Everett Koop, the U.S. Surgeon General, claimed that video games were a leading cause of family violence. Although video game advocates argue that majority of the research on the topicRead MoreDo Violent Video Games Promote Teen Aggression and Violence? 670 Words   |  3 Pagesteenagers playing video games and how it affects the youth mentally. Heavy consumption of violence video games does indeed stimulate a change reaction in the brain waves, but there is no hard evidence stating that those changes causes teenagers to act aggressively and violently. On the contrary, it is a popular beliefs that violence video games does indeed causes teenagers to displayed unpleasant behaviors and actions because that is what they learned and observed from the games. Therefore, parentsRead MoreMedia s Influence On The Youth Of America1454 Words   |  6 Pagestelevision, radio, newspapers, and video games practically any time they want. The vi olence in media, along with the availability of media are increasing, however the most predominant form of media for children is video games. Because of this, many are concerned with the effects on the youth. The violence in video games is a cause for aggressive emotions, thoughts, and behaviors in the youth of America. Media is defined as the main means for mass communication. Video games, television, radios, newspapersRead MoreThe Effects Of Video Games On Children1742 Words   |  7 PagesVideo games have always been the subject of some type of controversy. Debates exist over whether or not playing them for too long is detrimental to your health, or if they have any positive aspects at all. Research indicates that gaming for long periods of time is not healthy, whereas light or occasional gaming yields benefits to reactions and skills when working under pressure. However, one aspect of video games always rears its head whenever some empathy-depraved soul commits an atrocity upon innocent

Polypharmacy in the Older Adult Too Much of a Good Thing...

Polypharmacy in the Older Adult: Too Much of a Good Thing Elderly patients that take several medications compound the risk of developing an adverse drug reaction. Not only does the aging process have an effect on how elderly bodies process medication, but elderly people take more medications than their younger counterparts. According to Conry (2005), the elderly patient takes an average of 5 prescription medications and two non-prescription medications (Conry, 2005). While medications are frequently necessary to enhance the quality of life of the elderly, non-pharmacologic methods should be used whenever possible. Healthcare providers need to understand how aging impacts the body’s response to medications, which drugs pose more risk to†¦show more content†¦As well as using multiple physicians, elderly clients may use more than one pharmacy. Each pharmacy attempting oversight of the client’s medication use may not be aware of all the medications prescribed. To further complicate the issue, side effects of medication can mimic disease symptoms. If an elderly client develops side effects of medication use, the healthcare provider may not recognize it. They may erroneously think that the new symptoms are a new problem, and prescribe more medication to control the symptoms his can cause even more side effects. Effects of Aging Physiologic effects of the aging process change the way the body processes drugs. Pharmacokinetics and pharmacodynamics are both influenced by the aging process. Pharmacokinetics involves how the body interacts with the drug, and pharmacodynamics describes the effect of the drug on the body (Adams, Holland Jr., Urban, 2011). Pharmacokinetics consists of three components, absorption, distribution, and clearance. Absorption, especially from the oral route is the least influenced by the aging process and slows down, but remains complete (Adams et al., 2011). As the number of drugs ingested increases, the risk that absorption is interrupted increases (Adams et al., 2011). Distribution is significantly impacted with age. Older people have more body fat and less water than younger people. As a result, a drug that is fat soluble will remain in older bodiesShow MoreRelatedHerbal Medicines And Herbal Medications Essay860 Words   |  4 Pagesbe farthest from the truth. Herbal medications are more dangerous in older adults than other age groups for many reasons. When medications are taken orally decreased gastric pH and slowed motility may cause the drug to stay in the patient’s system longer and increase the chance of toxicity. Older patients have decreased saliva production and esophageal motility whic h may make it difficult for the patient to swallow. In older adult’s circulatory changes and chronic illnesses which affects circulationRead MoreCommon Misconceptions Of The Health Community1447 Words   |  6 Pagesaccurately dictate if herbal supplements work in aiding the body. Pill supplements are one of the most common ways people obtain vitamins and minerals that they are lacking, but pills are notorious for having fillers and excess things the body does not need which could undo the good that has been done by the nutrients in the pills. Doctors such as Josh Axe warn about the dangers in pill fillers such as hydrogenated oils, artificial colors, magnesium stearate, and titanium dioxide; links exist between theseRead MoreImproving Geriatric Health, Decreasing Healthcare Costs Essay1740 Words   |  7 Pagesthis it is only appropriate that the next chapter in healthcare begins under their influence as well. The first of the Boomers became of retirement age, sixty-five, in 2010 and every eight seconds another individual of this generation becomes a year older (When I’m 64: How boomers will change healthcare, 2007, p. 3). By the year 2030, â€Å"the over 65 population will nearly double as a result of the aging Boomers (When I’m 64: How boome rs will change healthcare, 2007, p. 2).† With this significant demographicRead MoreThe Effects Of Alcohol Abuse On The Elderly Population Essay2269 Words   |  10 PagesThe older population, according the US Census Bureau (2015) reports, individuals ages 65 and older make up 8.5% of the global population. In other words, the older population now equals 617 million, and subsequently will experience an expected rise within the next ten years, resulting in an increase of roughly 236 million people aged 65 and older throughout the world. Therefore, as our elderly population increases, so will the substance use epidemic. Currently the National Institute of Alcohol AbuseRead MoreGeriatric Assessment7902 Words   |  32 Pagesimpairment, immobility, instability, incontinence and iatrogenic disorders. The geriatric assessment effectively addresses these and many other areas of geriatric care that are crucial to the successful treatment and prevention of disease and disability in older people. Performing a comprehensive assessment is an ambitious undertaking. Below is a list of the areas geriatric providers may choose to assess: †¢ Current symptoms and illnesses and their functional impact. †¢ Current medications, their indications

Sir Syed Ahmed Khan Free Essays

Sir Syed Ahmed Khan, KCSI [1] (also Sayyid Ahmad Khan) (Urdu: ) (October 17, 1817 – March 27, 1898), commonly known as Sir Syed,[2] was an Indian educator and politician, and an Islamic reformer and modernist. [3][4] Sir Syed pioneered modern education for the Muslim community in India by founding the Muhammedan Anglo-Oriental College, which later developed into the Aligarh Muslim University.His work gave rise to a new generation of Muslim intellectuals and politicians who composed the Aligarh movement to secure the political future of Muslims of India. We will write a custom essay sample on Sir Syed Ahmed Khan or any similar topic only for you Order Now In 1842, Emperor Bahadur Shah Zafar II revived upon Syed Ahmad Khan the title of Javad-ud Daulah, conferred upon Syed Ahmad’s grandfather Syed Hadi by Emperor Shah Alam II in about the middle of the eighteenth century. The Emperor added to it the additional title of Arif Jang. The conferment of these titles was symbolic of Syed Ahmad Khan’s incorporation into the nobility of Delhi. 5] Born into Muslim nobility, Sir Syed earned a reputation as a distinguished scholar while working as a jurist for the British East India Company. During the Indian Rebellion of 1857 he remained loyal to the British and was noted for his actions in saving European lives. [3] After the rebellion he penned the booklet Asbab-e-Baghawat-e-Hind (The Causes of the Indian Mutiny) — a daring critique, at the time, of British policies that he blamed for causing the revolt.Believing that the future of Muslims was threatened by the rigidity of their orthodox outlook, Sir Syed began promoting Western-style scientific education by founding modern schools and journals and organising Muslim intellectuals. Towards this goal, Sir Syed founded the Muhammedan Anglo-Oriental College in 1875 with the aim of promoting social and economic development of Indian Muslims. One of the most influential Muslim politicians of his time, Sir Syed was suspicious of the Indian independence movement and called upon Muslims to loyally serve the British Raj.He denounced nationalist organisations such as the Indian National Congress, instead forming organisations to promote Muslim unity and pro-British attitudes and activities. Sir Syed promoted the adoption of Urdu as the lingua franca of all Indian Muslims, and mentored a rising generation of Muslim politicians and intellectuals. Although hailed as a great Muslim leader and social reformer, Sir Syed remains the subject of controversy for his views on Hindu-Muslim issues. How to cite Sir Syed Ahmed Khan, Papers

Quality of Service and Conditions Customer †MyAssignmenthelp.com

Question: Discuss about the Quality of Service and Conditions Customer. Answer: Introduction Operations Management refers to a process of designing and controlling of raw materials in conjunction with labor into desirable end products and services (Harvey et al. 2016, p. 89). It also includes the supply chain and delivery system of both raw materials and the products. Amazons operation management encompasses the following areas; designing of goods and services that are in alignment with the customer needs and delivering them at time of needs as pointed out by (Sun et al., 2013, p. 78), an aspect that leads to customer satisfaction. Satisfaction in simple terms is definable as a convinced assurance in fulfillment of a particular individual need (Vanitha 2012, p. 6). Customers level of acceptance of a good and service differ regarding their expectations. Therefore, Customer satisfaction means the market acceptance of a particular product. Customers satisfaction measurement is important in every business because it provides unbiased data to the company. It creates the tracking changes that have taken place in the firm over a period. Background information on customer experience in the company Amazon is an international online business that came into creation in 1994 due to the idea that revolutionary of the internet would create a large market to reach customers in the local and global business environment (Panagitelis et al., 2013, p. 90). Amazon is a customer- service-based company, mostly offering online reading books as well as other product delivery services. According to the (ACSI) American Customer Satisfaction Index, Amazon has been named by a client as the best organization due to its high level of customer satisfaction.(Lee et al., 2014) This article looks at the customer satisfaction taking into account the models and theories used by the Even though many different companies are offering online retail, Amazon Company has stand out to be among the top with the company creating a versed number of products and services that are reachable to customers. However, the company is affected by environmental factors related to regions or country of operation as well as the external factors involving the organization and the government laws and policies that often determine the terms and conditions of the business within the states of operation as pointed out by Goldsmith (2010, p. 56). Amazon has created an online customer care and personalization. The company has also established an email system that facilitates the conversation between the company and the client. Chua (2011) denotes that Amazon created Amazons Mayday button that allows live video chat; this has delighted many consumers since it allows face-to-face communication. The email system allows dialogue hence has created a robust personalization of the company and the client. Through this system, a customer can review the books and other products while in connection with the customer care personnel. Amazon has ensured improved customer care program by allowing every employee to spend at least two days at the customer care service desk for every two years. With the program, most of the employees at the company have a great customer care skills and knowledge required to ensure quality care. The functionality of Amazon allows it to perform direct marketing to the consumer. The website has a cookie that can r ecognize a customer and provide guidance and recommends to the customer depending on the customers history of purchase. However, there are still challenges with customer experience with customer satisfaction remaining the primary focal point to address as it is recording a decrease with time as depicted in table 1. Statement of the Problem and Analysis Amazon is a globally recognized retail company that should have an interactive technology that powerfully serves its high valued customers at low cost (Chua 2011). Amazon has an excellent merchandise, functionality, content, and price hence a need for a more interactive customer interaction platform that will give the customers a feeling of loyalty and value to its customers in the competitive global market. The well-integrated merchandise should allow all customers to access all products and make healthy choices that meet their needs without technical challenges with the system (Vanitha 2012, p. 89). It should be able to attend to customers at any time of the day and anywhere in the world. With this customer will be able to freely make their request at their will. In a systematic study, Maricic, Veljkovic, and Djordjevic (2012) point out that there are different factors that directly or indirectly control customer satisfaction and loyalty towards the goods and services offered to them by a business or a company. The factors are always achievable through intensive research and marketing. Despite the fact that there are many retailers in the e-commerce business globally, not all of them thrive. However, Amazon is at the top in online businesses globally coming second after Google Inc. Therefore, it is essential to understand what the company does to ensure good performance as well as the challenges that need to be address in the operation management with a focus on customer satisfaction. Customer satisfaction is viewed to have both companys internal factors and external factors (Winker 2014, p. 90). The personal context of the client satisfaction encompasses every aspect of the enterprises products regarding a quality of customer care, packaging of the product, amortization of the product, the products values and their reliability. The external factors of customer satisfaction tend to involve a large number of customer choices depending on the company goods and products that meets their needs. The constant communication with the customers and effective customer care is as well essential to enable the company to work towards strategies that will ensure it improves the nature of customer services it offers to its customers. Amazon offers genuine products to their customers with high quality and varied features (Winkler 2014, p. 451). These high-quality products tend to attract a large number of customers who at the end need to get good experience in the process of service. The company has different subsidiaries in various regions of the globe that aids in delivering and distributing system of the products to the customers. It thus requires a well coordinated supply chain management system that can allow all customers to receive their orders in the shortest time possible. In a systematic study, Helm and Tolsdorf (2013) points out the completive global business environment require drastic, relevant, and easy to use customer interaction systems that will not only ensure services are delivered but satisfied as well. In other words, it is essential for the company to design and adopt different customer service methods and unique customer-oriented strategies to engage the customers and evaluate their response to both the quality of products as well as the services offered by the company. Amazon thus needs to carry out proper market research to identify the customer requirements in every region where they are operating as well as the potential markets that the business can expand into such as developing countries. According to Panagiotelis, Smith, and Danaher (2013), environmental factors such as geographical distance, temperature, rainfall pattern, and terrain of a place can be major destructors to effective supply chain and delivery of goods and services. Prospecting on the nature of the market will also helps the company to understand the nature of customers to deal with, duties and customers, and government policies that governs business operations in such areas. Workable Proposals Recommendations and Realistic Implementations Plan Respond to the feedback as quickly as possible as a necessary initiative that company needs to adopt to improve its performance towards customers (Lee et al. 2014, p. 8). For the company to get a strong response to the customer feedback, the company should understand what information the client is passing as well the most effective strategies that can be used to evaluate the information and make an informed decision. The company should understand the factors that led to the customers satisfaction or dissatisfaction. During the response to the customers concerns, there should be systematic feedback program placed by the company to evaluate their satisfaction on the solution provided. It should also allow a systematic follow up of the implementation of the reply. Through the system, everyone in the company should ensure that customers feedback is upheld to improve the satisfaction and loyalty. Through these reactions, the product and service are developed and enhanced regarding service and quality. Other client satisfaction measuring strategies that can be adopted by the company include the disconfirmation model that is based on the customers expectation against their ratings (Winkler 2014, p. 9). The outcome of the purchased item dictates the satisfaction of the product. The Kano model bases its theory on the product development. The model places customers satisfaction in five categories that are; Attractive, One-Dimensional, Must-Be, Indifferent and Reverse. The model gives a good insight into the product attributes that are important to the customer. SERVQUAL is a framework that measures customers satisfaction concerning the quality of the service provided .it used a barometer that gives a gap between customers experience and expectation. The model is more applicable in the service oriented companies such as hotels and banks. Critical Analysis of the recommendations Amazon has adopted the Voice of the Customer feedback practice (Panagiotelis et al. 2013, 202). Amazon receive receives customers information directly from the Amazon customers or through its merchants. The feedback of the client collection should be a routine of the company. And thus they should not wait till there is a change in the economy. All feedback collected should conform to the right methodology to give the best feedback. Most of the ways used in collecting customers feedback are such as qualitative data survey; customers experience data and information from the sales personnel. Keeping in connection with the client helps to gather information on the customers complaints, suggestions, ideas, and concerns. This collected information is helpful in developing the future versions of a product and service. Hence the company keeps in touch with the customers needs. However, Voice of Customer has been adopted by many other competitors in the global market and provides nothing uniq ue to capture the attention of customers or understand the dynamics of customer response and feelings towards the products. Alternative solution that can be adopted by the company and their relative merits A net promoter score is a tool that is used to measure the loyalty between the customer and the provider and can be effective when adopted by the company. It is calculated based on the responses to a single question (Bourne 2016, p. 34). The score is achievable by posing a question to a customer on how more likely will the customer be able to recommend the product to a friend at a score rates of 0 to 10. Using the system, those who score 9 to 10 are referable as promoters, also called the regular customers who are likely to increase the level of their purchases and are more likely to promote the company product. Those who give a response that ranges between 0 to 6 are the detractors or the most disappointed customers who are less likely to evangelize the product to any other clients. The response from those customers that range between 7 and 8 is referred to as Passive. These are customers who are satisfied at the moment of the service but can be easily swayed away by the potential customers. Their characters fall between the Promoters and Detractors. The Net Promoter Score is calculated by getting the percentage difference between Promoters customers and Detractors customers. NPS= % of Promoters - % of Detractors (Sun et al. 2013, p. 67) .When the difference is less or closes to zero, then the loyalty is termed as poor while when it is above seventy to one hundred, then the loyalty is termed as excellent.NPS can be used by Amazon in its drive to emphasizes on its customer's satisfaction, through improving on the development of their products and services. Potential barriers to the implementation The NPS has received criticism due to lack of causal connection to any correlated activity in the company as pointed out by Nassar (2015, p. 89). It tends to have the shallow level of prediction on the future of the customer's loyalty. It also lacks actionable data for responses to customer feedback making it a difficult task for most companies since it is hard for business to stress on the client's actions and result without a dominant platform. The robust platform should aid in collecting, measuring, analyzing and driving the best action as quickly as possible on customers responses. These principles should lie on big data technologies that provide immediate insights and solutions Helm and Tolsdorf (2013, p. 144). One of the best recommendations is customer loyalty. Customer loyalty, also known as customer retention is the measurement of how the customer is willing to spread the quality of the product to another client. Through this, the company creates new customers. When the proc ess continues, then the number of customers who purchase those end products also increases. With that large number of clients, the company will experience growth of sales. Conclusion Continuous listening and understanding the customers feedback is critical to every business. There is no shared client feedback across different companies hence each one should be able to come up with its method of developing the customer's information about the product. It helps in creating a product that conforms to every aspect of customer need. These clients need help the company to capitalize on the regular customer. Every company should understand that customer loyalty depends on the companys brand. There are no shared customer satisfaction tracks, so each company should be able to create one of its own that is able to give it the best data to analyze the customers current and future expectations. Building customer loyalty increases customer satisfaction. Customers loyalty is more important than customer satisfaction. Due to increased technological change, many customers tend to be captured by potential rival companies. To retain a customer, then a company should focus more on customer loyalty, satisfaction, and retention to ensure it sustains and improves the company profitability. The best ways are the company to create a system that will show the customer that is always on the thought of the enterprise. The company can create a system to remember them during special occasions such as birthday by sending a short message. Amazon should also strive to empower the customers with knowledge on how to make online purchases. Table 1: Amazon Customer satisfaction rate between 2000-2016 (Adopted from Lee, Park 2016) Year Rate of customer satisfaction 2000 62.6% 2012 61% 2014 59% 2016 56.7% Table 2: Evaluation criteria to be filled by the customer Criteria of evaluation Evaluation Rate Good Fair Low Company reputation Production functionality description Friendly support to the query of customers Was the product delivered in time The speed and quality of the technical support Are the products description and usage instructions clear and easy to understand Table 3: customer performance category and their respective score rates Category Detractors Passive Promoters Score Rate 0-6 7-8 9-10 List of References Bourne, P. 2016. Customer Satisfaction of Policing the Jamaican Society: Using SERVQUAL to Evaluate Customer Satisfaction. Journal of Healthcare Communications, 1(3). Chris Adalikwu 2012. Customer relationship management and customer satisfaction. African Journal Of Business Management, 6(22). Chua, A. 2011. How Web 2.0 supports customer relationship management in Amazon. International Journal of Electronic Customer Relationship Management, 5(3/4), p.288. Gb, R. 2011. Comment on Modern analysis of customer satisfaction surveys: comparison of models and integrated analysis. Applied Stochastic Models in Business and Industry, 27(5), pp.481-483. Goldsmith, R. 2010. The Goals of Customer Relationship Management. International Journal of Customer Relationship Marketing and Management, 1(1), pp.16-27. Harvey, J., Heineke, J. Lewis, M. 2016. Editorial for Journal of Operations Management special issue on Professional Service Operations Management (PSOM). Journal of Operations Management, 42-43, pp.4-8. Helm, S. Tolsdorf, J. 2013. How Does Corporate Reputation Affect Customer Loyalty in a Corporate Crisis?. Journal of Contingencies and Crisis Management, 21(3), pp.144-152. Lee, E. Park, C. 2016. Does advertising exposure prior to customer satisfaction survey enhance customer satisfaction ratings?. Marketing Letters, 26(4), pp.513-523. Maricic, B., Veljkovic, S. Djordjevic, A. 2012. Customer satisfaction measurement. Marketing, 43(4), pp.235-244. Nassar, B. 2015. The customer trust and customer commitment of e-customer relationship management: study at Jordan of mobile phone services. International Journal of Electronic Customer Relationship Management, 9(1), p.33. Panagiotelis, A., Smith, M. Danaher, P. 2013. From Amazon to Apple: Modeling Online Retail Sales, Purchase Incidence and Visit Behavior. SSRN Electronic Journal. Service Recovery-A Promising Strategy for Customer Loyalty. (2016). International Journal of Science and Research (IJSR), 5(2), pp.150-152. Sun, K. Kim, D. 2013. Does customer satisfaction increase firm performance? An application of American Customer Satisfaction Index (ACSI). International Journal of Hospitality Management, 35, pp.68-77. Vanitha, D. 2012. Customer Relationship Management on Customer Satisfaction. International Journal of Scientific Research, 3(4), pp.1-3. Winkler, R. Moczulska, M. 2014. Quality Of Service And Conditions Of Customer Satisfaction Measurement. Acta Logistica, 1(3).